Shipping & Delivery Policy
Last Updated: Nov 27, 2025
At Divine Shiva, we work to ensure your orders reach you safely and as quickly as possible. This policy explains how we ship, deliver, and manage orders placed on our website.
1. Shipping Coverage
We currently ship only within India.
2. Order Processing Time
Orders are typically processed and dispatched within 1–2 business days.
During festivals, high-volume sales, or special occasions, processing time may slightly extend.
3. Delivery Timeline
Delivery generally takes 3–7 business days depending on your location.
Remote or difficult-to-reach areas may take slightly longer.
Delays caused by courier partners, weather, strikes, or unforeseen events are not within our control.
4. Shipping Partners
We ship through trusted and reputable courier companies to ensure safe delivery.
5. Tracking Your Order
Once your order is dispatched, you will receive an SMS/Email with the tracking link.
You can track your package in real time until it reaches your address.
6. Cash on Delivery (COD)
COD is available for most locations in India.
In some PIN codes, COD availability depends on courier serviceability.
7. Shipping Charges
Free shipping across India for all prepaid orders
COD orders may include a nominal COD handling fee depending on your courier partner.
8. Delivery Attempts
The courier will attempt delivery 2–3 times.
If the order is not accepted, it will be marked as RTO (Return to Origin).
RTO charges may apply for repeated refusal of orders.
9. Damaged Shipments
If you receive a package that is tampered, damaged, or opened, please:
Record a full unboxing video (mandatory for claims),
Do not accept the package if it is visibly tampered,
Contact our support team within 48 hours.
All returns/replacements follow our Return & Refund Policy.
10. Incorrect Address / Failed Delivery
We are not responsible for failed deliveries due to:
Wrong or incomplete address
Customer not available
Phone switched off / unreachable
Refusal to accept the package
In such cases, reshipping fees may apply.
11. Customer Support
For any shipping or delivery-related queries, contact us:
Email: support@divineshiva.in
Website: www.divineshiva.in